Mark received his Bachelor of Science in Computer Science from the University of Maryland at College Park (UMCP), conducted post-graduate studies in Electrical Engineering / Telecommunications at UMCP, and worked at UMCP in various IT development, research, and leadership capacities for over 20 years. During that time, he was also involved in the leadership of many IT consulting businesses and business startups. He then served as the Director of Telecommunication & Network Services at The University of Iowa for five years. Back east for the past 11 years, he served as the Director of Network Planning, Service Design, and Voice & Video at The Pennsylvania State University for the first 10 of those 11 years, and most recently joined Duquesne University as their Director of IT Support Services—Computer Labs / Digital Classrooms, The Computer Store, Endpoint Engineering, Technical Services (endpoint operations/support), and the Help Desk.
His extremely diverse background includes database systems, large-scale software design and development, networking, telecommunications, computer-telephony integration, interactive voice response, and voice over IP. In addition to winning UMCP’s prestigious Graduate Studies and Research “Inventor of the Year” Award, he has also licensed various software applications, which he designed and developed, to both Avaya Communications and Cabletron Systems. Mark was also selected by the Clinton Administration to design, develop, and implement public opinion polling software for the White House.